FAQs

FAQ:

Q. How long will my order take to arrive?

A. As all Decori Metal work items are specially made to order, delivery will take up to 15 working days (3 weeks) from order placement. If you need you order sooner, please contact us and we will endeavour to meet your requirement.

 

Q. Can panels be ordered in custom sizes / designs?

A. Yes, panels can be ordered in custom sizes and designs. Please contact us by phone or e-mail us and we will be happy to discuss your specific requirements.

 

Q. What thickness is the material?

A. Wall mounted panels are 1.2mm as standard. Floor mounted panels are 1.5mm as standard. Panels may vary due to size and design

 

Q. Can panels be ordered in custom colours/paint finishes?

A. Yes, panels can be ordered in the ranges on our website or if you have a specific colour requirement, please contact us and we will endeavour to get the closest match.

 

Q. How do I care for my panels?

A.Panels should be wiped with a damp clean cloth, do NOT use any abrasive material, cleaners or cloths.

 

Q. Can I request custom fitting holes or a custom fitting method?

A. Yes – Please contact us to discuss you requirements and we will be happy to help.

 

Q. Can I provide bespoke patterns to be produced as panels?

A. Yes -Please send us an image of your requirement or give us a call to discuss further.

 

Q. Why can I not choose Corten for indoor panels?

A. Corten is not suitable for indoor use because while going through the oxidisation process which gives it the rusted effect it can produce a run-off of rust coloured liquid which will cause staining. Therefore this is something we would not recommend.

 

Q. How long does it take Corten to develop a rusted finish?

A. On average it takes 12 months for the finish to fully develop outdoors. This process can be accelerated through chemicals or increased rate of exposure to wet and dry however Decori does not offer this service and recommends customers to allow their panels to oxidise naturally for the best effects.

 

Q. How do I put my panels and floor mounting kit together?

A. Please watch the following video with building instructions. If you require any further assistance please do not hesiate to call 01952 204950.

 

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